[{"data":1,"prerenderedAt":299},["ShallowReactive",2],{"blog-article-zh-tw-phone-calls-in-english":3},{"ui":4,"article":45},{"blogName":5,"blogTagline":6,"home":7,"blog":8,"topics":9,"allArticles":10,"updated":11,"published":12,"by":13,"minRead":14,"summary":15,"toc":16,"faq":17,"related":18,"sources":19,"readMore":20,"languages":21,"empty":22,"ctaTitle":23,"ctaText":24,"ctaButton":25,"ctaHeader":26,"sceneTitle":27,"sceneLabel":28,"scenePlay":29,"scenePause":30,"sceneReplay":31,"sceneTranscript":32,"sceneSpeaker":33,"sceneTranslation":34,"speakerA":35,"speakerB":36,"aiNote":37,"authorPage":38,"authorArticles":39,"breadcrumb":40,"skip":41,"helpCenter":42,"terms":43,"privacy":44},"Akume 部落格","Zoom、Google Meet 與 Microsoft Teams 通話即時翻譯指南：運作方式、各平台的功能，以及如何跨語言溝通。","首頁","部落格","主題","所有文章","更新於","發布於","作者","閱讀時間 {n} 分鐘","重點摘要","本文內容","常見問題","延伸閱讀","資料來源","閱讀","語言","新文章即將推出。","在真實通話中親耳聽聽看","在瀏覽器中開始一通即時翻譯通話，聽聽 Akume 如何即時翻譯每位發言者。","免費體驗示範","體驗示範","翻譯通話的進行方式","劇本範例，並非錄音","播放","暫停","重播","逐字稿","原話","翻譯","發言者 1","發言者 2","本文由 Akume 編輯團隊借助 AI 工具撰寫。各平台資訊取自官方文件，並於文中註明日期。","關於作者","文章","導覽路徑","跳至內容","說明中心","條款","隱私權",{"id":46,"bl":47,"hreflang":48,"slug":46,"path":49,"blogPath":50,"blogName":5,"title":51,"h1":52,"description":53,"topic":54,"topicName":55,"topicPath":56,"keywords":57,"publishAt":60,"updatedAt":60,"readingMinutes":61,"image":62,"author":63,"summary":80,"faq":84,"sources":100,"toc":110,"segments":124,"scene":137,"cta":164,"alternates":167,"related":205,"breadcrumbs":237,"draft":244,"jsonld":245},"phone-calls-in-english","zh-tw","zh-Hant-TW","\u002Fzh-tw\u002Fblog\u002Fphone-calls-in-english\u002F","\u002Fzh-tw\u002Fblog\u002F","英文電話用語大全：接聽、轉接、留言與實用劇本","英文電話用語：實用劇本與通話技巧","英文電話怎麼說？整理接聽、轉接、語音留言、拼名字與報數字的用語，附三個實用劇本，以及聽不懂時改用視訊連結與即時翻譯的做法。","international-work","跨國工作","\u002Fzh-tw\u002Fblog\u002Ft\u002Finternational-work\u002F",[58,59],"英文 電話 用語","打電話 英文","2026-10-11",8,"\u002Fog.png",{"id":64,"name":65,"byline":66,"avatar":67,"path":68,"bio":69},"aki-kume","Aki Kume","Aki Kume · Akume 編輯團隊","\u002Fblog\u002Fauthors\u002Faki-kume.svg","\u002Fzh-tw\u002Fblog\u002Fauthors\u002Faki-kume\u002F",{"en":70,"es":71,"pt-br":72,"de":73,"fr":74,"it":75,"tr":76,"zh-tw":77,"ja":78,"ru":79},"Aki Kume is the pen name of the Akume editorial team. We write about live translation in video calls: what Zoom, Google Meet and Microsoft Teams can do with languages, and how to hold a conversation when not everyone speaks the same one. Platform facts come from official documentation and are dated in each article.","Aki Kume es el seudónimo del equipo editorial de Akume. Escribimos sobre traducción en vivo en videollamadas: qué pueden hacer Zoom, Google Meet y Microsoft Teams con los idiomas y cómo mantener una conversación cuando no todos hablan la misma lengua. Los datos de cada plataforma provienen de su documentación oficial y llevan fecha en cada artículo.","Aki Kume é o pseudônimo da equipe editorial da Akume. Escrevemos sobre tradução ao vivo em videochamadas: o que o Zoom, o Google Meet e o Microsoft Teams fazem com idiomas e como manter uma conversa quando nem todos falam a mesma língua. Os dados das plataformas vêm da documentação oficial e têm data em cada artigo.","Aki Kume ist das Pseudonym der Akume-Redaktion. Wir schreiben über Live-Übersetzung in Videocalls: was Zoom, Google Meet und Microsoft Teams mit Sprachen können und wie ein Gespräch gelingt, wenn nicht alle dieselbe Sprache sprechen. Angaben zu den Plattformen stammen aus deren offizieller Dokumentation und sind in jedem Artikel datiert.","Aki Kume est le nom de plume de l’équipe éditoriale d’Akume. Nous écrivons sur la traduction en direct dans les appels vidéo : ce que Zoom, Google Meet et Microsoft Teams savent faire avec les langues, et comment mener une conversation quand tout le monde ne parle pas la même. Les informations sur les plateformes proviennent de leur documentation officielle et sont datées dans chaque article.","Aki Kume è lo pseudonimo della redazione di Akume. Scriviamo di traduzione dal vivo nelle videochiamate: cosa possono fare Zoom, Google Meet e Microsoft Teams con le lingue e come portare avanti una conversazione quando non tutti parlano la stessa. I dati sulle piattaforme provengono dalla documentazione ufficiale e sono datati in ogni articolo.","Aki Kume, Akume editör ekibinin takma adıdır. Görüntülü görüşmelerde canlı çeviri hakkında yazıyoruz: Zoom, Google Meet ve Microsoft Teams dillerle neler yapabiliyor ve herkes aynı dili konuşmadığında bir görüşme nasıl sürdürülür. Platform bilgileri resmî belgelere dayanır ve her yazıda tarihlidir.","Aki Kume 是 Akume 編輯團隊的筆名。我們撰寫視訊通話即時翻譯的相關內容：Zoom、Google Meet 與 Microsoft Teams 在語言方面能做到什麼，以及當大家說不同語言時如何順利溝通。各平台資訊取自官方文件，並在每篇文章中註明日期。","Aki Kume は Akume 編集部のペンネームです。ビデオ通話でのリアルタイム翻訳について、Zoom・Google Meet・Microsoft Teams が言語面で何をできるのか、そして話す言語が違う相手とどう会話を進めるのかを解説しています。各プラットフォームの情報は公式ドキュメントに基づき、記事ごとに日付を記載しています。","Aki Kume — псевдоним редакции Akume. Мы пишем о переводе в реальном времени в видеозвонках: что умеют Zoom, Google Meet и Microsoft Teams с языками и как вести разговор, когда собеседники говорят на разных языках. Сведения о платформах взяты из официальной документации, в каждой статье указана дата.",[81,82,83],"打英文電話的重點：先用一句話報上姓名和來電原因，語速放慢一點，並把每個名字、號碼和日期複誦一遍確認。","電話比視訊難，是因為看不到口型和手勢，也沒有字幕可以參考。要早點請對方重複，用北約字母拼名字，數字分組念。","如果這通電話風險太高，不能只靠你的英文，就改用 Google Meet 或 Zoom 並開啟即時翻譯。Akume 不會撥打電話號碼，但能在視訊會議裡提供翻譯。",[85,88,91,94,97],{"q":86,"a":87},"我如何用英文開始商務電話？","先報上你的名字和公司，然後用一句話說明目的。例如：'Hello, this is Chen Wei from Taipei Export Ltd. I'm calling about the shipment for order 2247.' 接著問對方現在方不方便。首次通話幾乎都適用這個開場。",{"q":89,"a":90},"請對方重複會不會很失禮？怎麼說才自然？","把你聽到的部分複述出來，只問你沒聽清的部分。例如：'I got the date, but I missed the time. Could you repeat the time?' 訊號不好的時候，連母語人士也常請對方重複。如果需要第三次，可以建議改用電子郵件確認。",{"q":92,"a":93},"我要怎麼在電話上拼我的名字？","用北約字母拼：Alpha, Bravo, Charlie。先念一遍全名，再拼字，最後請對方唸回你一遍。例如：'My surname is Chen. C as in Charlie, H as in Hotel, E as in Echo, N as in November. Could you read that back to me?'",{"q":95,"a":96},"為什麼電話比視訊會議更難聽懂？","電話只有聲音。視訊時可以看口型和手勢，幫助理解說得快或不熟悉的口音，許多工具還有字幕。打電話時，每個字你只有一次機會聽清楚。",{"q":98,"a":99},"Akume 可以翻譯一般的電話嗎？","不行。Akume 加入 Google Meet、Microsoft Teams 和 Zoom 會議，不會撥電話號碼或加入電話網路的通話。如果通話能移到視訊連結上，對方用瀏覽器開啟連結即可。",[101,104,107],{"title":102,"url":103},"Google Meet 說明：在 Google Meet 中使用翻譯字幕","https:\u002F\u002Fsupport.google.com\u002Fmeet\u002Fanswer\u002F10964115",{"title":105,"url":106},"Zoom：翻譯字幕","https:\u002F\u002Fnews.zoom.us\u002F?p=301",{"title":108,"url":109},"Zoom 支援：在會議或研討會中使用語言同步口譯","https:\u002F\u002Fsupport.zoom.com\u002Fhc\u002Fen\u002Farticle?id=zm_kb&sysparm_article=KB0064768",[111,114,116,118,120,122],{"id":112,"text":112,"level":113},"為什麼電話比視訊會議更難",2,{"id":115,"text":115,"level":113},"電話用語表",{"id":117,"text":117,"level":113},"三個可直接改編的劇本",{"id":119,"text":119,"level":113},"通話不順時怎麼辦",{"id":121,"text":121,"level":113},"什麼時候該改用翻譯或視訊連結",{"id":123,"text":123,"level":113},"通話前的一張準備卡",[125,128,130,132,135],{"t":126,"html":127},"html","\u003Cp>打英文電話的重點是：開頭先報上姓名和來電原因，語速比平常稍慢，掛電話前把重要資訊複誦一遍。下面的用語表涵蓋接電話、轉接、留語音信箱、拼名字、報數字與日期，另有三個完整劇本，以及不適合只靠電話時的視訊連結備案。\u003C\u002Fp>\n\u003Ch2 id=\"為什麼電話比視訊會議更難\">為什麼電話比視訊會議更難\u003C\u002Fh2>\n\u003Cp>視訊時看得到口型和表情，通常還有字幕。打電話只有聲音，往往還經過壓縮，有時線路不佳，口音也不熟悉。大腦沒有第二個管道可以核對聽到的內容，漏聽一個字，常常就等於漏掉整句話。\u003C\u002Fp>\n\u003Cp>三個習慣就能解決大部分問題：\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>早點開口，別拖。\u003C\u002Fstrong> 通話剛開始的一分鐘內請對方重複很正常；點頭附和了五分鐘才說聽不懂，場面就尷尬了。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>複述聽到的，只問沒聽到的。\u003C\u002Fstrong> "I got Thursday, but not the time" 比 "Sorry, can you repeat?" 有效率得多。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>每項資訊都複誦一遍。\u003C\u002Fstrong> 名字、號碼、日期、數量。光靠這個習慣，就能避免很多代價高昂的錯誤。\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"電話用語表\">電話用語表\u003C\u002Fh2>\n\u003Cp>不需要死背，掌握句型，臨場就能自己組合。\u003C\u002Fp>\n\u003Ch3 id=\"接電話與開場\">接電話與開場\u003C\u002Fh3>\n\u003Cdiv class=\"blog-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>情況\u003C\u002Fth>\n\u003Cth>你說\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>接聽公司來電\u003C\u002Ftd>\n\u003Ctd>"Taipei Export, Wei speaking. How can I help?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>打電話給對方\u003C\u002Ftd>\n\u003Ctd>"Hello, this is Chen Wei from Taipei Export. I'm calling about order 2247. Is this a good time?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>請對方轉接某人\u003C\u002Ftd>\n\u003Ctd>"Could I speak to Mr. Johnson, please?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>對方問你是誰\u003C\u002Ftd>\n\u003Ctd>"My name is Chen Wei, C-H-E-N, W-E-I, from Taipei Export."\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>撥錯號碼\u003C\u002Ftd>\n\u003Ctd>"Sorry, I think I have the wrong number. Is this 02-2345-6789?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Ch3 id=\"轉接與請對方稍等\">轉接與請對方稍等\u003C\u002Fh3>\n\u003Cdiv class=\"blog-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>情況\u003C\u002Fth>\n\u003Cth>你說\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>把來電轉給同事\u003C\u002Ftd>\n\u003Ctd>"One moment, I'll put you through to Sales."\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>轉接之前\u003C\u002Ftd>\n\u003Ctd>"Could I take your name and number in case we get cut off?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>請對方轉接到某部門\u003C\u002Ftd>\n\u003Ctd>"Could you put me through to someone in billing?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>要找的人不在\u003C\u002Ftd>\n\u003Ctd>"She's in a meeting. Can I take a message, or would you like her voicemail?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>需要查一下\u003C\u002Ftd>\n\u003Ctd>"Could you hold for a second? I'll check."\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Ch3 id=\"請對方重複\">請對方重複\u003C\u002Fh3>\n\u003Cdiv class=\"blog-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>情況\u003C\u002Fth>\n\u003Cth>你說\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>只漏聽一部分\u003C\u002Ftd>\n\u003Ctd>"I got the date, but I missed the time. Could you repeat the time?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>完全沒聽清楚\u003C\u002Ftd>\n\u003Ctd>"Sorry, I didn't catch that. Could you say it again, a little slower?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>怕自己聽錯\u003C\u002Ftd>\n\u003Ctd>"Did you say fifteen or fifty?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>訊號不好\u003C\u002Ftd>\n\u003Ctd>"The line is breaking up. Could I call you back?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>確認自己的理解\u003C\u002Ftd>\n\u003Ctd>"Just to make sure I understand: you can ship on Monday, correct?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Ch3 id=\"語音信箱\">語音信箱\u003C\u002Fh3>\n\u003Cp>留言控制在 30 秒內，電話號碼慢慢唸兩遍。\u003C\u002Fp>\n\u003Cp>"Hello Mr. Johnson, this is Chen Wei from Taipei Export, calling about order 2247. I'd like to confirm the delivery date. You can reach me on zero two, two three four five, six seven eight nine, that's two three four five, six seven eight nine. I'll also send an email. Thank you, goodbye."\u003C\u002Fp>\n\u003Cp>聽到別人留的語音留言時，記下四件事：誰打來、為什麼打、回電號碼，以及有沒有期限。號碼要反覆聽，確認沒有聽錯。\u003C\u002Fp>\n\u003Ch3 id=\"用北約字母拼名字\">用北約字母拼名字\u003C\u002Fh3>\n\u003Cp>在訊號不好的線路上，B、D、P、T 聽起來幾乎一樣，所以要用代碼字：\u003C\u002Fp>\n\u003Cdiv class=\"blog-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>A Alpha\u003C\u002Fth>\n\u003Cth>B Bravo\u003C\u002Fth>\n\u003Cth>C Charlie\u003C\u002Fth>\n\u003Cth>D Delta\u003C\u002Fth>\n\u003Cth>E Echo\u003C\u002Fth>\n\u003Cth>F Foxtrot\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>G Golf\u003C\u002Ftd>\n\u003Ctd>H Hotel\u003C\u002Ftd>\n\u003Ctd>I India\u003C\u002Ftd>\n\u003Ctd>J Juliet\u003C\u002Ftd>\n\u003Ctd>K Kilo\u003C\u002Ftd>\n\u003Ctd>L Lima\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>M Mike\u003C\u002Ftd>\n\u003Ctd>N November\u003C\u002Ftd>\n\u003Ctd>O Oscar\u003C\u002Ftd>\n\u003Ctd>P Papa\u003C\u002Ftd>\n\u003Ctd>Q Quebec\u003C\u002Ftd>\n\u003Ctd>R Romeo\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>S Sierra\u003C\u002Ftd>\n\u003Ctd>T Tango\u003C\u002Ftd>\n\u003Ctd>U Uniform\u003C\u002Ftd>\n\u003Ctd>V Victor\u003C\u002Ftd>\n\u003Ctd>W Whiskey\u003C\u002Ftd>\n\u003Ctd>X X-ray\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Y Yankee\u003C\u002Ftd>\n\u003Ctd>Z Zulu\u003C\u002Ftd>\n\u003Ctd>\u003C\u002Ftd>\n\u003Ctd>\u003C\u002Ftd>\n\u003Ctd>\u003C\u002Ftd>\n\u003Ctd>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Cp>做法是：先完整唸一遍姓氏，再逐字母拼出來，最後請對方複誦給你聽。"My surname is Chen. C as in Charlie, H as in Hotel, E as in Echo, N as in November. Could you read that back to me?"\u003C\u002Fp>\n\u003Ch3 id=\"數字和日期\">數字和日期\u003C\u002Fh3>\n\u003Cp>電話裡，數字出的錯比文法還多。\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>13 和 30 聽起來很像。\u003C\u002Fstrong> Thirteen 和 thirty、fifteen 和 fifty 也一樣。把 teen 結尾的尾音加重（"thir-TEEN"），或補充說明：「fifteen, one-five」。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>數字分組念。\u003C\u002Fstrong> 電話號碼這樣念：「zero two, two three four five, six seven eight nine」，各組之間停一下。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Zero 的說法。\u003C\u002Fstrong> 英式英文的電話號碼常用 "oh"，美式英文用 "zero"，兩種都沒問題。英式的 "double five" 代表 55。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>日期容易混淆。\u003C\u002Fstrong> 04\u002F05 在英國是 5 月 4 日，在美國是 4 月 5 日。直接把月份唸出來：「the fourth of May」或「May fourth」。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>時區。\u003C\u002Fstrong> 要說「3 p.m. Taipei time, which is 8 a.m. London time」，不要只說「3 p.m.」。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>複誦確認：\u003C\u002Fstrong> "So that's Thursday, October fifteenth, at three p.m. Taipei time, correct?"\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"三個可直接改編的劇本\">三個可直接改編的劇本\u003C\u002Fh2>\n\u003Ch3 id=\"訂位或預約\">訂位或預約\u003C\u002Fh3>\n\u003Cdiv class=\"blog-table\">\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>你\u003C\u002Fth>\n\u003Cth>對方\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>"Hello, I'd like to book a table for four on Friday evening."\u003C\u002Ftd>\n\u003Ctd>"What time?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>"Around half past seven, if possible."\u003C\u002Ftd>\n\u003Ctd>"We have seven or eight-fifteen."\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>"Seven, please. The name is Chen, C-H-E-N."\u003C\u002Ftd>\n\u003Ctd>"Got it. Anything else?"\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>"Yes, one guest uses a wheelchair. Is there step-free access?"\u003C\u002Ftd>\n\u003Ctd>"Yes, there is."\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>"Great. So, a table for four, Friday at seven, under Chen. Thank you."\u003C\u002Ftd>\n\u003Ctd>"See you then."\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003C\u002Fdiv>\n\u003Ch3 id=\"客訴\">客訴\u003C\u002Fh3>\n\u003Col>\n\u003Cli>先報上姓名和訂單編號。\u003C\u002Fli>\n\u003Cli>用一句話說問題：「The shipment arrived three days late, and two items are damaged.」\u003C\u002Fli>\n\u003Cli>說出你的要求：「I'd like a replacement or a refund.」\u003C\u002Fli>\n\u003Cli>詢問後續步驟和期限：「What happens now, and when will I hear back?」\u003C\u002Fli>\n\u003Cli>請對方提供案件編號，並複誦確認。\u003C\u002Fli>\n\u003Cli>用電子郵件確認：「I'll send you an email so we both have it in writing.」\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>保持冷靜、語調平穩。「I understand it's not your fault, but I need this resolved」在各英語國家都適用。\u003C\u002Fp>\n\u003Ch3 id=\"跟進供應商報價\">跟進供應商報價\u003C\u002Fh3>\n\u003Cp>「Hello Mr. Johnson, this is Chen Wei from Taipei Export. I'm following up on the quotation I requested last Tuesday. Have you had a chance to look at it? ... I understand. Could you send it by Friday? ... Great, so I'll expect it by end of day Friday, and I'll call again on Monday if I haven't received it. Thank you for your time.」\u003C\u002Fp>\n\u003Cp>套路是：提起上次的聯絡、問一個明確的問題、約定期限，再複誦一次期限。\u003C\u002Fp>\n\u003Ch2 id=\"通話不順時怎麼辦\">通話不順時怎麼辦\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>腦袋一片空白。\u003C\u002Fstrong> 先說「Give me a moment」，想一下。或換個說法描述：「the document you sign when you buy a car」。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>不知道答案。\u003C\u002Fstrong> 「I don't have that in front of me. Let me check and call you back by three.」\u003C\u002Fli>\n\u003Cli>\u003Cstrong>對方情緒激動。\u003C\u002Fstrong> 放慢速度，複述對方的問題，再提出一個具體的下一步。與其在電話上爭論，不如改提供書面摘要。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>說錯了。\u003C\u002Fstrong> 「Sorry, let me correct that. I meant next week, not next month.」\u003C\u002Fli>\n\u003C\u002Ful>\n",{"t":129},"engage",{"t":126,"html":131},"\u003Ch2 id=\"什麼時候該改用翻譯或視訊連結\">什麼時候該改用翻譯或視訊連結\u003C\u002Fh2>\n\u003Cp>有些通話風險太高，不能只靠你的英文和一條通話品質良好的線路，例如醫療問題、法律期限、款項爭議和談判。這時有四個選項。\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>先寄電子郵件，再打電話。\u003C\u002Fstrong> 先用文字把重點寫清楚，再打電話確認。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>電話口譯員\u003C\u002Fstrong>，任何電話號碼都能用，包括市話。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>手機內建的通話翻譯\u003C\u002Fstrong>，部分新款 Samsung、Pixel 和 iPhone 提供（依機型和語言組合而異）。我們的 \u003Ca href=\"\u002Fzh-tw\u002Fblog\u002Fdianhua-jishi-fanyi\u002F\">電話翻譯指南\u003C\u002Fa> 比較了各種做法。\u003C\u002Fli>\n\u003Cli>\u003Cstrong>雙方都開啟的視訊連結。\u003C\u002Fstrong> 手上只有電話號碼時，這是備案。先用簡訊或 WhatsApp 詢問：「Can we do this through a link? It helps me follow in my language.」建立 Google Meet 或 Zoom 會議，把網址傳過去。對方用手機瀏覽器開啟即可，不必安裝應用程式。\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>視訊連結還能用到電話線路沒有的工具。Google Meet 在部分 Workspace 方案提供翻譯字幕 (\u003Ca href=\"https:\u002F\u002Fsupport.google.com\u002Fmeet\u002Fanswer\u002F10964115\" rel=\"noopener\">Google Meet Help\u003C\u002Fa>)，Zoom 也有翻譯字幕和同步口譯，但依方案和語言而定 (\u003Ca href=\"https:\u002F\u002Fnews.zoom.us\u002F?p=301\" rel=\"noopener\">Zoom\u003C\u002Fa>)。我們的 \u003Ca href=\"\u002Fzh-tw\u002Fblog\u002Fzoom-live-translation\u002F\">Zoom 即時翻譯指南\u003C\u002Fa> 整理了各自的限制。如果內建功能涵蓋不了你的語言組合，可以考慮翻譯機器人：Akume 會以參與者身分加入 Google Meet、Microsoft Teams 或 Zoom 會議，在會議中顯示即時字幕，任何人開啟聆聽連結，就能聽到用自己語言念出的翻譯。它不會加入一般電話，所以這個做法需要一條連結。\u003C\u002Fp>\n\u003Cp>如果這通電話屬於更大的跨國合作，請看我們的 \u003Ca href=\"\u002Fzh-tw\u002Fblog\u002Fmultilingual-meeting-guide\u002F\">多語會議指南\u003C\u002Fa>。如果你主要的困擾是用還在學的語言工作所帶來的壓力，\u003Ca href=\"\u002Fzh-tw\u002Fblog\u002Flanguage-barrier-at-work\u002F\">職場語言障礙\u003C\u002Fa> 有更完整的說明。\u003C\u002Fp>\n",{"t":133,"text":134,"plain":134},"cta","想聽聽即時翻譯在真實對話裡是什麼效果？歡迎試用免費示範。",{"t":126,"html":136},"\u003Ch2 id=\"通話前的一張準備卡\">通話前的一張準備卡\u003C\u002Fh2>\n\u003Cp>重要的電話打出去之前，先在一張卡片上寫下：\u003C\u002Fp>\n\u003Col>\n\u003Cli>你的姓名、公司和相關編號。\u003C\u002Fli>\n\u003Cli>用一句話說明來電原因。\u003C\u002Fli>\n\u003Cli>你一定要問到的兩三項資訊：日期、姓名、號碼。\u003C\u002Fli>\n\u003Cli>請對方重複時要用的句子。\u003C\u002Fli>\n\u003Cli>結束通話時要用的句子：「So, to confirm, ...」\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>最後把開場白大聲唸一遍。大多數人最容易卡在開頭，開了口，後面就順了。\u003C\u002Fp>\n",{"pair":138,"scene":141,"platform":142,"roles":143,"lines":146},[139,140],"fr","en","與弄丟護照的美籍旅客通電話","",{"a":144,"b":145},"飯店櫃檯人員","旅客",[147,151,155,158,161],{"who":148,"src":149,"dst":150},"a","Hôtel Vieux-Port, bonjour. Comment puis-je vous aider ?","Old Port Hotel, good morning. How can I help you?",{"who":152,"src":153,"dst":154},"b","I lost my passport. I think I left it in my room, four-fifteen. Or four-fifty?","J'ai perdu mon passeport. Je crois l'avoir laissé dans ma chambre, la quatre cent quinze. Ou la quatre cent cinquante ?",{"who":148,"src":156,"dst":157},"Pas de souci. Quand l'avez-vous vu pour la dernière fois, et quel est votre nom ?","No problem. When did you last see it, and what is your name?",{"who":152,"src":159,"dst":160},"Yesterday evening. My name is Davis, D-A-V-I-S, room four-fifteen.","Hier soir. Je m'appelle Davis, D-A-V-I-S, chambre quatre cent quinze.",{"who":148,"src":162,"dst":163},"Merci. Je vérifie la chambre et je vous rappelle dans dix minutes.","Thank you. I will check the room and call you back in ten minutes.",{"quizLang":165,"campaign":166,"content":46,"term":58},"zh-TW","blog-international-work",[168,171,175,180,184,187,191,195,197,201],{"bl":140,"hreflang":140,"name":169,"path":170},"English","\u002Fblog\u002Fphone-calls-in-english\u002F",{"bl":172,"hreflang":172,"name":173,"path":174},"es","Español","\u002Fes\u002Fblog\u002Fllamadas-telefonicas-en-ingles\u002F",{"bl":176,"hreflang":177,"name":178,"path":179},"pt-br","pt-BR","Português 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App、電話口譯服務與視訊連結四種做法，說明各自的優缺點與限制，附上逐步教學，以及房東、銀行、診所、供應商四個實際情境，並提醒哪些場合仍需真人口譯。","calls-and-messengers","通話與通訊軟體","2026-10-08",4,{"id":217,"slug":217,"path":218,"title":219,"description":220,"topic":54,"topicName":55,"publishAt":214,"updatedAt":221,"readingMinutes":222},"multilingual-meeting-guide","\u002Fzh-tw\u002Fblog\u002Fmultilingual-meeting-guide\u002F","如何主持多語言會議：角色分工、議程範本與禮儀","想主持多語言會議卻不知從何開始？本文整理四個角色分工、可直接複製的議程範本、輪流發言規則與線上會議禮儀，並說明如何向與會者介紹口譯員或翻譯機器人、取得錄音與字幕的同意，另附會前、會中、會後的完整檢查清單。","2026-10-10",6,{"id":224,"slug":224,"path":225,"title":226,"description":227,"topic":54,"topicName":55,"publishAt":228,"updatedAt":228,"readingMinutes":229},"language-barrier-at-work","\u002Fzh-tw\u002Fblog\u002Flanguage-barrier-at-work\u002F","職場語言障礙：真正有效的解決方法","職場上的語言障礙，問題通常不在於英文好不好，而在於大家有沒有真正理解同一件事。這份主管指南從簡明用語、書面重點、翻譯工具一路談到即時翻譯與真人口譯，附上輪班與遠端團隊的實用做法，幫你一步步化解溝通落差，讓每位同事都能放心開口、順利參與討論。","2026-10-09",5,{"id":231,"slug":231,"path":232,"title":233,"description":234,"topic":235,"topicName":236,"publishAt":214,"updatedAt":214,"readingMinutes":215},"zoom-live-translation","\u002Fzh-tw\u002Fblog\u002Fzoom-live-translation\u002F","Zoom 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