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Terms of Use

Effective as of: September 29, 2026 · Last updated: October 11, 2026 · EL Mental Health LLC

Welcome to Akume, a product of EL Mental Health LLC, a limited liability company with its principal office at 7910 4th Street North, Suite 300, St. Petersburg, FL 33702, United States. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at support@akume.ai or +1 (239) 309-7286.

These Terms of Use (the “Terms”) are a binding contract between you and EL Mental Health LLC (“Company,” “we” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy, and any other relevant policies.

IMPORTANT NOTICE: PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

Will these Terms ever change?

We are constantly striving to enhance our Services, which may necessitate changes to these Terms. We reserve the right to modify the Terms at any time, and in such an event, we will provide notice on the Akume website, send you an email, and/or notify you through other means.

If you do not agree with the updated Terms, you are free to reject them; however, this will result in the inability to continue using the Services. Your continued use of the Services following the effective date of the amended Terms signifies your acceptance of all changes.

Changes on October 11, 2026: intro offers are described in general terms, and prices may be shown and charged in your local currency; the offer, price and currency shown at checkout apply (see Intro Offers and Charges and Prices, Currency and Taxes).

Changes on October 7, 2026: the language being spoken is no longer counted, so a call uses one translation minute fewer per minute than the number of languages selected (see Intro Offers and Charges).

Changes on October 2, 2026: the Refund Policy now includes the Intro Money-Back Guarantee and allows refunds in other exceptional cases. Nothing else in these Terms has changed.

Subscription, Billing and Cancellation

Intro Offers and Charges

  • Plans are charged in full at checkout, unless an intro offer is shown at checkout as described below
  • An intro offer lets you use the Services for a limited period with a limited number of translation minutes, for a fee charged at checkout (or, where checkout shows it, at no charge), followed by the plan shown at checkout. The intro offers available can change and may differ between customers
  • The fee, the length of the intro period, the minutes it includes, and the price and billing period of the plan that follows are shown before you pay; the terms shown at checkout apply to your purchase
  • You can get the intro fee back within 7 calendar days of the purchase under the Intro Money-Back Guarantee described in the Refund Policy. Cancelling during the intro period, or not using the intro minutes, does not by itself refund the intro fee
  • There is one intro offer per account: if the account has already had one, a later subscription starts without an intro and is charged in full at checkout. A free trial that the account had before September 29, 2026 does not prevent it from buying one intro offer
  • A free trial started before these Terms took effect continues on the terms that applied when it started
  • The language being spoken is not counted, so a call uses one translation minute fewer per minute of the call than the number of languages selected: 2 languages = 1 translation minute per minute, 3 languages = 2. In a presentation with a fixed speaker language, every selected language except the speaker's is counted. The same rule applies to intro minutes, plan minutes and minute packs
  • When the intro period ends, your subscription renews automatically into the plan the intro offer leads to, and you are charged its price for its billing period, as shown at checkout, unless you cancel before the intro period ends

Prices, Currency and Taxes

  • Prices are shown at checkout in US dollars or, where available, in your local currency. The amount and currency shown at checkout are the amount and currency charged, and later renewals of the same subscription are charged in that currency
  • Any taxes that apply are shown at checkout before you pay

Renewal

  • Subscriptions renew automatically at the end of each billing period (monthly, every 3 months, or annual) until cancelled, at the then-current price for your plan
  • If a renewal payment fails, no further minutes are added until a payment succeeds; the minutes already on the account remain. You can update your card in the billing portal

Minute Packs

  • Where you need more minutes than your plan includes, one-off minute packs can be bought at the fixed price shown on the pricing page at akume.ai and in the app before you buy
  • Minute packs are available only while you have an active paid subscription, and not during an intro or trial period
  • A minute pack is non-refundable once any of its minutes have been used, except as set out in the Refund Policy

Cancellation

  • You may cancel your subscription at any time from your account settings, or by emailing support@akume.ai
  • Cancellation takes effect at the end of the current billing period, or of the intro period if you cancel during an intro; you keep access until then, and you will not be charged again
  • Minutes left on the account, included or bought as packs, are not paid out when a subscription ends; they stay on the account and can be spent while a subscription is running

Refund Policy

Payments are generally non-refundable. Refunds are available only in the cases set out in this Refund Policy.

Intro Money-Back Guarantee

  • If you bought an intro offer, you can get the intro fee back within 7 calendar days of the purchase, for any reason. To request it, write to support@akume.ai from the email address on your account. Refunds under this guarantee are made by our support team on request; they are not issued automatically
  • The guarantee applies once per account and covers the intro fee only. A plan payment charged after the intro period ends is not covered by this guarantee

First Subscription Payment

  • If you are not satisfied, you can request a full refund within 3 calendar days of your first subscription payment and if you have used no more than 20 paid translation minutes (minutes included in an intro offer or a free trial do not count toward this limit). Intro fees are covered by the Intro Money-Back Guarantee above, not by this section. To request a refund, contact support@akume.ai.

Other Exceptional Cases

  • We may also refund a payment in other exceptional cases, at the Company’s discretion, or where a refund is required by law

How Refunds Work

  • A refund under the Intro Money-Back Guarantee removes the intro minutes you have left. If the plan that follows the intro has not been charged yet, the subscription is cancelled. If the plan has already been charged, the plan and its minutes continue unless you also ask us to cancel the subscription
  • Any other refund removes the minutes that the refunded payment added to your account and ends the subscription immediately

Regulatory notice

  • EU/UK consumers: You have a statutory 14-day right to withdraw from a digital-content purchase. By starting paid translation you consent to immediate performance and acknowledge that this right is lost once translation begins.
  • Refunds are processed through our payment provider, Stripe. A refund may also be issued at the Company’s discretion to comply with card-network or consumer-protection rules.

What about my privacy?

We place a high priority on the privacy of our users. For the current Privacy Policy, please see akume.ai/privacy.

Age Requirements

We do not knowingly collect or solicit personally identifiable information from children under 16 years of age. If you are under 16 years of age, please refrain from attempting to register for or use the Services, or sending us any personal information. If we discover that we have collected personal information from a child under 16 years of age, we will promptly delete that information. If you believe that a child under 16 years of age may have provided us with personal information, please contact us at support@akume.ai.

What are the basics of using Akume?

Account Creation and Management

You may be required to sign up for an account, select a password and user name (“Akume User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Akume User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

Third Party Accounts

You may be able to access certain parts or features of the Services by using your account credentials from other services (each, a “Third Party Account”), such as those offered by Google. By using the Services through a Third Party Account, you permit us to access certain information from such account for use by the Services. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on your Third Party Account.

Legal Requirements

You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf).

Account Security

You will not share your Akume User ID, account or password with anyone, and you must protect the security of your Akume User ID, account, password and any other access tools or credentials. You’re responsible for any activity associated with your Akume User ID and account.

Messaging

As part of the Services, you may receive communications through the Services, including messages that Akume sends you (for example, via email). You can stop promotional email at any time through the unsubscribe link in those messages or by writing to support@akume.ai; service messages about your account, such as sign-in codes and billing notices, are not affected.

Restrictions on Use

You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Data, to the Services, or otherwise use or interact with the Services, in a manner that:

  1. Violates any law or regulation
  2. Is dangerous, fraudulent, harassing, defamatory, or obscene
  3. Jeopardizes account security
  4. Attempts to access other users’ information
  5. Violates network security
  6. Interferes with proper Service operation
  7. Engages in unauthorized data collection
  8. Attempts to reverse engineer the Services

Artificial Intelligence Considerations

Since Company uses artificial intelligence/machine learning, please note:

  • Content may contain inaccuracies despite appearing detailed
  • Independent fact-checking is recommended
  • Most current or complete information may not be included

Rights and Licenses

Your Rights in the Services

  • Content is protected by copyright and intellectual property laws
  • Users must abide by all copyright notices and restrictions
  • Users receive a limited license to use Content for Service purposes only

Content Ownership and Restrictions

  • Company owns the Services
  • Users cannot modify, sell, or exploit the Services
  • Content copying restrictions apply even when download features exist

User Data and Licenses

Definition of User Data

Any content you upload, share, store, or provide through the Services, including:

  • Meeting audio and video streams
  • Audio and voice data
  • Live captions
  • Transcripts
  • Outputs
  • Visual displays
  • Other content

User Responsibilities

You are responsible for:

  • Accuracy of User Data: all information and content you upload, share, or generate through the Services is accurate and lawful
  • Compliance with laws: your use of the Services complies with all applicable laws, regulations, and third-party rights
  • Obtaining necessary consents, consent from participants of your meeting: captions are produced and stored for every session, so before adding the translator to a meeting you have properly informed all meeting participants and obtained any legally required consent to process, caption, translate, and share their audio or speech data
  • Following content restrictions: you do not upload, share, or generate any content that violates these Terms, applicable laws, intellectual property rights, or the privacy of others.

Company is not responsible for any failure by you to obtain such consents or comply with applicable laws.

License Grants

You grant Company a limited, worldwide, non-exclusive license to:

  • process, transcribe, translate, and display User Data, and store the captions and transcripts produced from it, solely for the purpose of providing and improving the Services
  • modify User Data for technical purposes
  • use your feedback to improve the Services
  • use aggregated and anonymized data.

Live Captions & Consent

By accepting these Terms when you create your account, and by starting a session (pasting a meeting link and sending the translator into a call), you give us permission to process the audio and speech of that meeting in real time to produce translation and captions. Captions and their translations are generated and stored for every session; there is no setting that switches captioning or caption storage off. Processing of meeting audio stops when the session ends, and no recording of the meeting is kept after the call.

Access to Captions and Deletion

While a session is running, its live captions and caption history are available to anyone who holds the session’s listener link, without signing in. After the session ends, only the account that ran the session can access its captions. There is no team or organization sharing. Captions and transcripts are retained until you ask us to delete them: write to support@akume.ai from the email address on your account.

Liability and Warranties

Disclaimer of Warranties

THE SERVICES AND CONTENT ARE PROVIDED “AS-IS” WITHOUT WARRANTIES OF:

  • MERCHANTABILITY
  • FITNESS FOR PURPOSE
  • NON-INFRINGEMENT
  • UNINTERRUPTED SERVICE

Limitation of Liability

COMPANY’S LIABILITY IS LIMITED TO:

  • $100 OR
  • AMOUNTS PAID IN PAST 12 MONTHS
  • NO INDIRECT OR CONSEQUENTIAL DAMAGES

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Florida.

Contact Information

For any questions about these Terms, please contact us at:

Email: support@akume.ai

Phone: +1 (239) 309-7286

Post: EL Mental Health LLC, 7910 4th Street North, Suite 300, St. Petersburg, FL 33702, United States