How to cancel your subscription

You can cancel Akume yourself, at any time, without writing to anyone first. Cancel during a paid intro and the plan that follows is never charged. Cancelling does not refund the intro fee; you can ask support for it back within 7 days of the purchase.

How to cancel

1. Sign in at app.akume.ai.
2. Open Account Settings.
3. Go to Manage billing: this opens the secure billing portal of our payment provider in a new tab.
4. Find your active subscription there, cancel it, and confirm when asked.

What happens next

• You are not charged again.
• Access continues until the end of the billing period you have already paid for, and sessions keep running until then. Minutes left on the account are not taken away when the subscription ends, but a session needs a subscription that is still running, so after that date they become spendable again once you start a new plan.
• Cancelling ends the subscription, not the account. You can start a new subscription later from the pricing page in the app; it starts without another intro and is charged in full at checkout.

Cancelling during the intro

The steps are the same, and the window is short: the intro runs for 3 or 7 days. Cancel before it is over and the plan is never charged; the intro fee is refunded only if you ask support within 7 days of the purchase. The cancellation takes effect at the end of the intro, and the intro minutes stay usable until then. See Free demo and paid intro for what that day otherwise brings. A free trial started before the intros existed is cancelled the same way, and nothing is charged if you cancel before it ends.

If a renewal payment fails

No further minutes are added until a payment succeeds; the minutes already on the account remain and can still be spent on sessions while they last, as long as the subscription has not been cancelled. Update your card in the billing portal: Account Settings › Manage billing.

Refunds

Already charged and think it should not have happened? The Refund Policy in the Terms of Use sets out when a refund can be requested and how. The intro fee can be refunded within 7 days of the purchase, once per account; other payments are refunded in the cases the policy describes. A refund of the intro fee removes the intro minutes you have left: if the plan has not been charged yet, the subscription is cancelled; if it has, the plan continues unless you ask to cancel it too. Any other refund removes the minutes that the refunded payment added and ends the subscription immediately. Write to support@akume.ai from the email address on the account so the team can find the subscription quickly.